Refund policy

Here is your updated professional Return & Refund Policy with all details replaced for City Toys:

Return & Refund Policy – City Toys

7-Day Return Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition that you received it

  • Unused and unworn

  • In original packaging

  • With proof of purchase

To start a return, contact us at:

📧 Email: citytoys52@gmail.com
📱 WhatsApp: 0371 7047740
📱 WhatsApp: 0335 0561327

Returns must be sent to:

City Toys
Shop : City Toys , Shafi Plaza , Bank Road, Saddar , Near Bread N Butter , Rawalpindi 

⚠️ Items sent back without prior approval will not be accepted.

Damages and Issues

Please inspect your order upon receiving it. If the item is defective, damaged, or incorrect, contact us immediately via email or WhatsApp so we can resolve the issue.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

  • Online payments will be refunded to the original payment method within 7–10 business days.

  • Cash on Delivery (COD) orders will be refunded via online bank transfer.

For COD refunds, customers must provide:

  • Account Holder Name

  • Bank Name

  • Account Number

  • IBAN

If more than 15 business days have passed since approval, contact us at:

📧 citytoys52@gmail.com
📱 0371 7047740
📱 0335 0561327

Right to Refuse Returns

City Toys reserves the right to refuse or cancel any return request.

If a return is rejected after inspection, the item may be sent back to the customer.

Policy Updates

City Toys reserves the right to update, modify, or change this Return & Refund Policy at any time without prior notice.